Shipping policy
SHIPPING
Custom orders are generally mailed within 14 days(depending on current volume and turn around time listed in our header) after receipt of payment and are shipped via USPS with a tracking number, that will be provided to you via email. Packages are shipped on Mondays, Wednesdays and Fridays only. If your ship date falls on a Saturday or Sunday, your order will ship the following Monday.
Packages are shipped by 5pm CST, please allow 24 hours for your tracking info to update. During Holiday seasons please allow at least 48 hours for tracking to update, if your tracking has not updated within 48 hours please contact us IMMEDIATELY.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment ,and location. It is advised to group your items in one order. We cannot group two (or more) orders placed separately once check out has been completed.
International Shipping
Due to several factors we can't guarantee need by dates for international orders. Please be mindful that some packages will require a custom/duty tax to be paid to collect your package. This fee is a separate fee from the shipping fee and the buyer is responsible to pay this fee.Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Customs duty, or import duty, is a tax paid for goods that are transported across international borders. This tariff is paid at the time of import by the importer, which is the owner or purchaser of goods. The type of commodity imported and country of origin factor into the duty assessment. Duty taxes are a common Duty is practice.Customs tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.
Some countries and goods are exempt from duties due to trade agreements, but all goods must be declared. If a duty is due, failure to pay can result in criminal penalties and seizure of goods.
If an item is returned for failure to pay custom fees, please be mindful that you will not receive a refund, and you will have to pay for shipping again for your item to be resent
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Our store closes for weekends, holidays and vacations, and we will not take orders or ship during these times, when we are on vacation it will be noted on our home page. ♥
*** We are NOT responsible if the post office is backed up and packages do not arrive on time *** The post office is responsible to make sure your packages arrive on time, once the package leaves us, it is out of our hands, please view your tracking info, once your items have been shipped. We are only responsible for SHIP dates, not arrival dates.****
Packages returned to us/Incorrect addresses/forced returns:
WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESSES. As the buyer it is your responsibility to make sure your address is correct. Labels are printed(not hand written) and Orders are sent to the address provided exactly as it was entered. Please take care to place billing and shipping information on the appropriate lines. Packages returned to us due to failure to provide a correct or complete address will be resent after a new address is provided and shipping has been paid through PayPal. The buyer is responsible for paying for shipping to have their item reshipped.Failure to do so within one weeks time will result in order cancellation less and your order will not be refunded as all orders are custom and final sale. Please take the time to make sure your address and all info is correct to avoid any issues.
After your order is confirmed, the order will process for 14 days. If you order over the weekend, your 14 days will start on the following Monday. The order will ship on the 14th day.
We offer First Class shipping via USPS, typically 5-9 day delivery, USPS Priority 3-4 day shipping, USPS Express 1-2 day shipping.
Please note processing time and shipping time are separate. If you need your order RUSHED (before 14 days) there will be an additional charge, Rush orders will be processed sooner than the 14 days and will delivery before your need by date.